Hertz

Hertz Poland has scammed me 1400 PLN from my deposit. I returned the car full tank and without any damage. There was nobody at desk so I left the key in drop box. I encourage everyone DO NOT RENT FROM THIS COMPANY. They will NEVER return your deposit.

El servicio muy amable, no hay colas para esperar, en el centro de Varsovia. Parking está en centro comercial Zlote Tarasy. Coche que recibí estaba en estado perfecto. Buena calidad y precio.

Prepare to have your expectations lowered!Hear questions such as have you booked?"

Jestem zawiedziony jakością obsługi. Na fakturze końcowej znalazły się dodatkowe opłaty, których nie było w umowie oraz różnice w cenach. Różnica w cenie za wypożyczenie auta na 1,5 dnia wyniosła niecałe 300 zł. Reklamacja nie przyniosła skutku, a odpowiedź została udzielona na zasadzie: Pieniądze zostały pobrane wcześniej z karty a teraz martw się Pan sam. Nie polecam. Wg mnie to syf i dno.

0 stars. Pick up was supposed to be at the Mercure Hotel with confirmation via email twice. Waited over 45 minutes with no one at the counter and no one answering the phone. When finally able to reach customer service we were told we had to pick up the car at the airport. Absurd.

Wypożyczalnia godna polecenia.Czym się wyróżniają na tle konkurencji:- czytelna informacja odnośnie najmu za co odpowiadasz, za co nie odpowiadasz, klarownie wszystko napisane- odprawa online – nie czekasz na przepisane danych z dokumentów, a sam odbiór ogranicza się do pobrania kaucji i ewentualnych dodatków typu super cover, etc- parking w centrum miasta, ewentualnie jak zdajesz bardzo brudny samochód to masz myjnie przy parkingu za 35 zł- samochody z dobrym wyposażeniem- normalna polityka odnośnie szkód, mycia, etc to nie zawsze jest standard.

Smooth experience. Got a free upgrade to Mercedes GLC. Fast and easy pick-up process (around 10 mins with all paperwork and instructions). Thanks to Dorota at the desk. The car was clean and ready for a long drive. Drop-off was quick as well. The deposit was released in a couple of hours after the car inspection.Tip #1: consider buying insurance to protect yourself (there are different options on the market).Tip #2: take photos of a car on pick-up and drop-off to have something as your evidence just in case.Tip #3: Contact the support team if you think that the deposit is not released. However, it's usually your bank holding it.

This was my drop off location after renting the car from Hertz at Krakow airport. In Krakow the pick up was smooth, courteous and professional and the car totally met my expectations. However at the drop off my experience was extremely poor. Considering the location is in one of the busiest parts of Warsaw, it’s quite poor not to have any signage in front of the hotel to indicate where Hertz offices are. It is a guess game in the middle of the busy street in front of the shopping mall with ZERO signs and no dedicated parking spot for returning cars. After I managed to finally secure a public parking space in front of Mercure Hotel, I went inside and found the Hertz agent. He told me to drive inside the shopping mall at parking level -3 where he’d meet me to check the car. I was not happy as I had already spent a lot of time wayfinding etc and also had luggage so I asked if he could collect the return here and then just take the car to the dedicated parking himself. He said that he cannot leave the office here (having just said that he would meet me downstairs in the mall!!) and then after I insisted he went on saying that “maybe he doesn’t have a drivers license to take this car to the mall parking”. At this point of time I realized that customer service was not his priority. Shame for Hertz - beware as a completely useless office employee spoils your reputation at Zlota Street (Mercure Hotel) in Warsaw...

Many thanks to Mateucz who was super helpful and drove us to another location to find an automatic car! Very friendly and professional.Also, Jarek was super helpful when checking in.The car was a bit lame, thus the 4 stars. Quite basic, though automatic and had cruise control.

Dla mnie osobiście także syf i dno jak napisał ktoś wyżej. Niestety podejście do obsługi klienta tej firmy odbiega od standardów XXI wieku. Naprawdę warto psuć sobie i tak już wątpliwą reputację w taki sytuacji?