LOT Travel Sp. z o.o.

Strasznie długi czas odpisywania na emaile. Nie warto korzystać z Voucherów. Infolinia : przerwa techniczna.

Kupionego voucheru 'prezentu' na usługi Lot travel nie można zrealizować online. Trzeba pojechać osobiście do biura i UWAGA!!! ZAPŁACIĆ 80ZL DODATKOWO ZA WYDANIE BILETU W BIURZE. Dodatkowo voucheru nie mozna podzielić, więc jeżeli kupeje się bilet za mniejszą kwotę niż jest napisana na voucherze to reszta pieniędzy przepada. Generalnie dno.

No one pick ups the phone, hopeless.

Jako byly pracownik Lotu 20 lat pracy a pozniej w bandycki sposob zwolniny oczywiscie negatywnie

Very bad experience with lot. I purchased ticket with exchange possibility, paid extra money for that, but when I needed to exchange flight they’ve told me they don’t have sits for several dates, even though I could go on the website and buy normally. Next, They offered with additional fee they could exchange my ticket with layover! And I agreed as I didn’t have another option, layover time was 1,25. Consultant assured me that it’s enough time, but as it appeared, later as I’ve received tickets, it was two different airlines, so I had to pick up my luggage and register again and plus I had to change terminal by transport! And go through security check and find the gate. Everyone who has been in the airport even once, knows that this is impossible to do in 1,25 hour! So I requested refund and for 2 tickets spent 1,500$ I received back 10$! They’ve canceled my tickets and I was left without money and without tickets! After filing a claim they’ve told me that consultant provided correct information and they aren’t going to return my ticket or refund me with money!

Ужасно, летел из Нур-Султана в Варшаву, обслуживание крайне плохое, весь полет меня игнорировали Стюарты.

Firma godna polecenia. Obsługa miła i kompetentna. Korzystam z usług od lat. Szkoda, że zamknięto biuro w Krakowie.

Mila i profesjonalna obsługa:)